Cancellations and Refunds

Last updated: January 2025

Cancellation Policy

You can cancel your SkillFox Pro subscription at any time. Here's what you need to know:

How to Cancel

  1. Log into your SkillFox account
  2. Navigate to Account Settings
  3. Click on "Subscription" or "Billing"
  4. Select "Cancel Subscription"
  5. Confirm your cancellation

Important: When you cancel, you'll continue to have access to Pro features until the end of your current billing period. No partial refunds are provided for unused time in the current billing cycle.

Refund Policy

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for first-time Pro subscribers. If you're not satisfied with SkillFox Pro within the first 7 days of your initial subscription, contact us for a full refund.

Eligibility Requirements

  • Request must be made within 7 days of initial purchase
  • Only applies to first-time Pro subscribers
  • Does not apply to subscription renewals
  • Account must not have violated our Terms of Service

Renewal Charges

Subscription renewals are non-refundable. To avoid being charged for the next billing cycle, cancel your subscription before the renewal date.

Processing Time

Approved refunds are processed within 5-10 business days. The refund will be credited to the original payment method used for the purchase.

How to Request a Refund

To request a refund within the 7-day guarantee period:

  1. Email us at support@skillfox.com
  2. Include your account email and order number
  3. Briefly explain your reason for the refund request
  4. We'll process your request within 2 business days

Special Circumstances

In exceptional cases (technical issues, billing errors, etc.), we may consider refund requests outside the standard policy. Contact our support team to discuss your situation.

Free Tier

The free version of SkillFox remains available to all users. Cancelling your Pro subscription will revert your account to the free tier with basic features.

Questions?

If you have any questions about cancellations or refunds, please contact us at support@skillfox.com